Microsoft Teams can integrate with ServiceNow's Employee Center

ServiceNow introduced a Teams collaborative app for its Employee Middle today. The app provides a unified portal that people can employ to discover data, access resources, and make service requests within their system.

Collaborative apps are a relatively new blazon of app within Microsoft Teams. They provide an feel within chats, channels, and meetings that allows people to work together. Microsoft first announced collaborative apps in May 2022.

The ServiceNow app includes:

Meeting integration—embed incident details and communication tasks direct into Teams for shared understanding and rapid collaboration.

A personal app—ServiceNow's industry-leading workflows for HR, IT, and legal data.

Chatbots—providing a single virtual agent that assists with 60 minutes, Information technology, legal and more than.

Actionable notifications—enabling employees to take activity on key notifications without leaving Teams.

"Employees just aren't going dorsum to quondam ways of working, which is why employers must provide the digital workflows and collaboration tools to make them productive in any workplace surroundings — whether that'southward fully remote or in an part," said Blake McConnell, senior vice president of employee workflow products at ServiceNow.

"By embedding ServiceNow Employee Eye within Microsoft Teams, nosotros are improving the employee experience no matter where they're working. Employees can deed on the right data at the correct fourth dimension inside the tools they're already using. It is imperative to help employees observe ameliorate balance and keep them creative, productive, and engaged."

Microsoft shared the experience of Levi Strauss as an example. "After implementing the integration, the teams saw a deflection rate in cases of over l percent, and the internal client service rate (CSAT) for their employees surged to 100 percent."

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